Services Overhaul

From 2019 to 2023, First Help Financial received consistently low ratings, averaging below 3 stars across three major platforms because of customer service software limitations.

After implementing fixes to the double payment system, negative reviews decreased by 85%.

Title processing efficiency improved substantially, with 72% of titles now delivered within 30 days, which indicates a 60% faster processing time.

Harryanne Carniel, Manager

“We get at least 3 calls a week from dealers complaining that customers found our company reviews on Google and refused to sign the contract. We have to cut the crap and fix this.”

Designed For Transparency, Built For Integrity

This seamless enterprise architecture unifies banking data, payment processing, and application platforms, eliminating silos that previously caused the payment errors and verification issues that frustrated 26% of customers.

How Our Changes Strengthen the Brand with Great Service

We revamped First Help Financial's mobile app, communication methods, and title processing, turning around customer opinions from 12 negative reviews to 5, while positive reviews jumped from none to 8 by Q1 2025.

New Dashboard Shows Automated Title Status

AI-driven workflows now seamlessly auto-trigger title requests immediately following payoff, display key processing milestones with clarity, and flag any missing documents—effectively reducing delays, minimizing support tickets, and significantly decreasing repeat customer calls.

Real-Time Payment Visibility And Notifications

The lack of payment visibility, which includes important elements such as confirmations, current balances, and detailed schedules, has significantly contributed to growing customer distrust. This uncertainty has, in turn, resulted in an increase in support calls from customers seeking clarity and reassurance, as well as frequent account checks as they attempt to manage their financial transactions effectively.

Release Widget Effortlessly Manages Title Documentation

AI tools effectively consolidate electronic titles, meticulously track essential documents, and promptly alert users for any missing paperwork, all of which significantly reduce delays and minimize the need for repetitive work processes.

What People Were Saying

“I had to call so many times just to get what I already paid for.”

— Yelp Review, May 2023

“I didn’t have to call to check status anymore…every step was tracked automatically.”

— Client Beta Feedback, 2024

“I used to refresh the app 5x just to see if my payment worked.”

— Google Review, Feb 2023

“For the first time, I could make a payment in less than a minute, I got no more crashes.”